Raja95 Privacy Policy – Member Personal Data Protection

1Introduction & Scope of This Policy

Raja95 understands that your trust is the most valuable asset we hold. When you register and use our platform, you entrust us with your personal information. We do not take this responsibility lightly.

This Privacy Policy clearly outlines:

• What personal data we collect from you and why.
• How we use and process that data.
• Who we share your data with and under what circumstances.
• Your rights regarding the personal data we hold.
• How you can contact us for privacy-related enquiries.

This Policy applies to all services provided by raja95, including the raja95.fun website, Android and iOS mobile apps, and all our customer support channels. By using any of these services, you agree to the terms of this Privacy Policy.

2Personal Data We Collect

Raja95 only collects data that is strictly necessary to deliver safe, fair, and high-quality services. The following are the categories of data we collect:

We do not collect sensitive data categories such as health information, religious beliefs, or political views unless required by law.

3How We Use Your Data

Every piece of data we collect has a clear and lawful purpose. Raja95 uses your personal data for the following purposes:

• Account management: Creating, verifying, and maintaining your member account securely.
• Transaction processing: Processing all deposits and withdrawals accurately and securely in accordance with your instructions.
• Fraud prevention: Identifying and preventing fraudulent activity, money laundering, or platform abuse.
• Legal compliance: Fulfilling obligations under applicable Malaysian law, including reporting to relevant authorities when required.
• Experience personalisation: Tailoring content, promotions, and game recommendations to your preferences — only with your consent.
• Customer support: Resolving inquiries, complaints, and technical issues promptly and effectively.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
• Service improvement: Analysing aggregate usage data (without individual identification) to improve the platform and user experience.

4Data Sharing & Disclosure

Raja95 does not sell or trade your personal data to any third party for marketing purposes. However, there are limited situations where we may need to share your data with certain parties:

• Payment providers: Required financial data is shared with approved payment providers solely to process your transactions. All such providers are bound by strict data protection agreements.
• Technology service providers: Technical partners such as cloud infrastructure providers that help us operate the platform — only the minimum required data is shared and is subject to confidentiality agreements.
• Authorities: When required by Malaysian law, court order, or a valid request from a law enforcement agency.
• Fraud prevention: In suspected fraud cases, limited information may be shared with financial institutions or relevant authorities for investigation purposes.

In all data sharing instances, raja95 ensures that the receiving party has adequate data protection measures in place and uses the data solely for the stated purpose.

5Security & Data Protection

We invest seriously in security infrastructure to ensure your personal data is always protected. The security measures we have implemented include:

• Encryption of data in transit using TLS 1.3 and SSL 256-bit protocols.
• Encryption of data at rest in databases using industry-standard encryption algorithms.
• Two-factor authentication (2FA) for account access and internal management panels.
• Continuous 24/7 security monitoring with automated intrusion detection systems.
• Regular security audits conducted by independent third parties.
• Role-based access controls ensuring staff can only access data required for their specific duties.
• A tested incident response plan to ensure rapid action in the event of a data breach.

While no security system is entirely perfect, raja95 is committed to applying industry best practices to protect your data from both internal and external threats.

6Cookies & Tracking Technologies

The raja95 website and app use cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance cookies: Collecting anonymous information about how users interact with the platform to help us improve our services.
• Functional cookies: Remembering your preferences such as language and display settings to deliver a more personalised experience.
• Analytics cookies: Helping us understand aggregate usage patterns for the purpose of continuous improvement.

You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

7Your Rights as a Member

Under Malaysia's PDPA and the raja95 policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our Data Protection Officer team via email at [email protected]. We will process your request within 30 working days.

8Data Retention & Storage Period

Raja95 retains your personal data only for as long as it is needed for the stated purposes or as required by Malaysian law. Our general data retention principles are as follows:

• Active account data: Retained for the duration your account remains active, plus the period required for audit and legal compliance purposes.
• Financial transaction data: Retained for a minimum of seven (7) years in accordance with Malaysian financial regulatory requirements.
• KYC & identity verification data: Retained for the period required under applicable anti-money laundering (AML) regulations.
• Support communication records: Retained for three (3) years for reference and dispute resolution purposes.
• Closed account data: Some data may be retained after account closure for a legally prescribed period before being securely deleted.

Upon expiry of the retention period, data is securely deleted using methods that ensure it cannot be recovered or accessed again.

9Third-Party Links & Services

The raja95 platform may contain links to third-party websites or services such as payment providers. This Privacy Policy does not apply to those third-party websites or services.

We recommend reading the privacy policy of every third-party website or service you visit or use through our platform. raja95 is not responsible for the privacy practices or content of third-party websites.

Payment providers integrated with the raja95 platform have their own privacy policies and security standards. Nevertheless, we only partner with providers that comply with recognised industry security standards.

10Child Protection

The raja95 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we find that we have collected personal data from a minor without valid parental consent verification, we will take immediate steps to delete that information and close the relevant account.

If you believe that your child or any minor has registered on our platform, please contact us immediately so we can take appropriate action.

11Changes to This Privacy Policy

Raja95 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to all registered members via email or in-app notifications.
• Displaying prominent notices on the platform's home page for a reasonable period.

Your continued use of the raja95 platform after any policy changes take effect will be considered your acceptance of the latest version of the Privacy Policy. If you do not agree with any changes, please discontinue use of the platform and contact us to close your account.

12Contact Our Data Protection Officer

If you have any questions, concerns, or wish to exercise your privacy rights, the raja95 Data Protection Officer (DPO) team is ready to assist.

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the raja95 platform

We are committed to responding to all privacy-related inquiries within 14 business days. For requests relating to the exercise of PDPA rights, processing may take up to 30 business days as provided by law.

For more information on platform usage rules, please visit the Terms and Conditions us. For guidance on healthy and responsible gaming, visit the Responsible Gaming us.